Meris Online Store Return Policy: We’re confident you’ll love your Meris product however if you need to process a return, please email or call. We offer a 15-day money back guarantee (less the shipping cost). (Returns may be subject to a 15% restocking fee.) Please contact us within 15 days of the original purchase date to receive an RMA number. After you receive the RMA number and shipping instructions, please ship the return back to us via a trackable method such as UPS or FedEx. Returned products must be returned in as-new condition in the original packaging within 7 days of receiving an RMA number. In the case of abuse or wear, Meris reserves the right to deny the return.
Limited Warranty: Meris, LLC warranties our electronic products to be free from defects in material and workmanship for one (1) year from the original purchase date. If the product fails before the warranty period has ended, Meris, LLC will repair or replace it at our discretion at no cost to the original purchaser. This warranty is not transferable. This warranty does not cover loss, theft or damage by misuse, abuse, modifications, improper storage or natural disasters. Meris, LLC will not be held liable for any damages that result from the failure of this product which include but are not limited to: damage to other equipment, lost monies, lost profits, and damages due to the inability to use the product. Meris, LLC will in no case be liable for any amount exceeding the purchase price. To obtain warranty service in the USA, please email or call. We will reply with warranty claim instructions. International customers should contact the authorized dealer which the product was originally purchased at. Original proof of purchase is required for warranty repair.
We ship products in the USA via USPS Priority. (Orders over $500 USD are shipped with signature required) If Meris overlays are purchased alone, we ship using First Class Stamped Envelope (with no tracking). International shipments ship via USPS Priority International. International customers are responsible for any and all VAT and/or customs fees in their respective territory.
Any preordered products are subject to changes in features before shipment. This will be determined at the sole discretion of Meris, LLC. Estimated ship dates are not guaranteed but all reasonable efforts will be made to honor the estimated ship date stated with preordered products.
Your privacy is very important to Meris, LLC. Our website address is http://meris.us
Registration and Use of Information
No user is required to provide information in order to visit Meris, LLC’s site. However, a user must enter their email address to be placed on the Meris Email Newsletter list. We use the newsletter list to send out infrequent emails about new products, availability, and events.
If you purchase a product directly from Meris, LLC we need to collect your name, address, phone number and email in order to process and ship the order to you. We do not view or store your payment card information. A third party processes customer payment card information when Meris customers use a payment card to make a purchase directly on a Meris site. If you would like your data deleted you can email Meris Support and we will do so.
Passive Collection of Information
You actively provide information to Meris, LLC, when you register for the Meris Newsletter, Meris, LLC and/or My Account. This information is used to provide to customers infrequent email newsletters and/or records of past purchases made directly on our site.
Meta (Facebook, Instagram, etc), provides information to us how Meris’ social media content and its ads are interacted with. We use Meta (Facebook) Pixel.
We use Cloudflare Web Analytics, that collects essential and accurate metrics on the usage of your website while respecting data privacy.
Additionally, in some cases, certain functionalities are only feasible through the use of a cookie. You are always free to decline our cookies if your browser permits.
What Rights You Have Over Your Data
You can request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes. Just email Meris Support and we will delete your data if requested.
How Long We Retain Your Data
Direct order data placed with our online store is saved indefinitely unless otherwise requested by you.
Sharing of Information
Meris, LLC pledges that it will not sell, share, rent or otherwise transfer your information outside of Meris, LLC and our dealer network and/or payment processors (Paypal and Amazon Payments).
While Meris, LLC strives to protect the personal information of our users, Meris LLC will release personal information if required by law or in the good-faith belief that such action is necessary.
Meris, LLC has security measures in place to protect against the loss, misuse and/or unauthorized alteration of the information under our control. Meris, LLC protects personally identifiable information by utilizing both online and offline security methods, including firewalls, passwords and restricted physical access to the places where your information is stored. If a data breach has occurred we will make every effort to notify you as soon as possible.
If we are going to use your personally identifiable information in a manner which materially differs from the standards in effect at the time such information was collected, we will notify you and you will have a choice as to whether or not we use your information in this different manner. If you have provided information to receive Meris, LLC’s email newsletter and other Meris email, you will be contacted by Meris, via email, regarding this materially different use.
Choice/Opt-out–Meris users are asked to give name and email address to be put on Meris LLC’s email newsletter list or to receive email regarding upcoming Meris product announcements, availability and events. If you receive Meris email and would like to avoid receiving such email in the future, you may opt-out of receiving it by clicking on the unsubscribe link within that email. Meris, LLC will only communicate with you according to your instructions.
If you have questions about the policy described above, please contact us at Meris Support.